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1 – Your privacy is our top priority
Domaine des Balisiers (“DB”) is committed to protecting the confidentiality of its customers' personal information. DB's privacy policy (“Privacy Policy”) applies to all personal data as defined below, including personal data collected or submitted through our website, via our social media channels, or any other channel as described below.

It is important to note that if you cannot or do not wish to provide us with the personal information we require, we will not be able to provide you with the information, goods or services you wish to receive.

DB is fully responsible for the processing of your personal data as defined by our Privacy Policy, which you can find here. This processing depends on the DB product(s) you are interested in or have subscribed to. DB is committed to ensuring that your personal data is processed in accordance with data protection and privacy legislation.

2 – Personal Data
The term “personal data” encompasses all information that could be used to identify you.
We may collect, store and use the following information about you:

  • the name and contact details (e.g., postal code, email address, telephone number)
  • account information or user ID (e.g. username, profile picture, social media account ID)
  • country of residence or nationality
  • Technical information, such as pseudonym, IP address, device, system or browser data, information collected by cookies and web beacons or other technologies, server log file data, application usage data and location data, pages viewed and website navigation
  • preferences
  • the name and address of the company

How do we collect personal data?
We collect personal data in several ways:

  • Directly through you: This includes all personal information that you submit to us directly or that we collect when you take an action that allows us to do so, such as in the following cases:
  • Offline: We collect personal data offline, for example when you contact our customer service, subscribe to a product or service, or when you send us written information.
  • Online: We collect your personal data through DB services, for example when you sign up for a newsletter, request a quote on a product or service.
    We also collect personal data through the following means:
  • Thanks to cookies: Cookies allow browsers to transmit data from a computer or other device for record-keeping or other purposes. If you do not want information to be collected through the use of cookies, most browsers offer a simple setting that allows you to refuse their use.

How do we use personal data?
We will use your personal data for the following purposes:

  • Your personal data will be processed by DB in order to make your reservation, deliver the products and provide the services you have ordered, but also for customer service, administrative services or as necessary to perform the contract between you and us or as described in more detail in this policy.

We may also use personal data:

  • to provide customer service or send service-related information, via various channels such as SMS, messaging services like WhatsApp, Facebook Messenger, chatbots or emails.
  • where appropriate, to establish, exercise or defend legal claims;
  • to detect, investigate or prevent information security incidents, fraud, misrepresentation, security incidents or crimes;
  • to meet applicable legal, regulatory and compliance requirements.

How do we share personal data?
We do not share your personal data.

On what legal basis do we collect and use personal data?
The processing of some of your personal data is necessary to provide you with services in accordance with the agreement you enter into with us. Without this information, we would not be able to provide you with certain services.

On other occasions, we process your data when required by law (for example, if we are bound by a court order or any applicable law to process data).

Safety
We implement appropriate organizational, technical and administrative measures to ensure that the personal data under our control is accurate and up-to-date, and to protect personal data against unauthorized or unlawful processing and accidental loss, destruction or damage.

Unsubscribe
If you wish to stop receiving marketing communications from us at any time, you can use the unsubscribe link in the marketing communication you received or let us know using the contact information listed in the "Contact Us" section. In your request, please clearly state that you wish to stop receiving marketing communications from us. Please note that changes may not take effect immediately; however, we will strive to respond to your requests as quickly as possible.

How long do we keep personal data?
We will only retain your personal data for as long as necessary for the purposes for which it was collected or within the time limits prescribed by law and market practices, unless further retention of this data is required for compliance with a legal obligation or for the implementation, exercise or defense of legal claims or unless a specific period has been communicated.

We will retain non-complete parts of your personal data for marketing purposes until you withdraw your consent, but in no case beyond a period of 10 years after the use of one of our services or the last delivery of one of our products.

Updates to this privacy policy
Our Privacy Policy may be updated from time to time. We will not significantly reduce your rights under this Privacy Policy without first notifying you. We will post any changes to the Privacy Policy on this page and, before making such changes, we will prominently display a notice. Where required by law, we will seek your prior consent to any changes.

Your rights
We respect your rights to access and control your information and will respond to requests in accordance with applicable privacy and data protection laws. We may ask you to verify your identity and provide other details to help us respond to your request.

Depending on the legal basis for processing we rely on, you have the right to:

  1. request access to your personal data;
  2. request that we correct or complete personal data that is inaccurate or incomplete;
  3. request that we delete your personal data, which we will do if required by applicable privacy and data protection legislation;
  4. restrict the processing of your personal data, in certain circumstances;
  5. request that we provide you with copies of your Personal Data in a machine-readable format or that we transfer it between different services;
  6. to object to certain types of processing, in particular when we process your personal data based on our legitimate interests and for direct marketing purposes; and
  7. when we asked for your consent to process your data, to withdraw that consent.

These rights are limited in certain situations under applicable privacy and data protection legislation – for example, when we can demonstrate that we are subject to a legal obligation or that we have other legitimate grounds for processing your data.

If you wish to exercise these rights, please contact us using the contact details below. We hope to answer any questions you may have about how we process your data. However, if you have any unresolved concerns, you also have the right to lodge a complaint with the data protection authority.

Contact us
If you would like a copy of the information DB holds about you; a copy of the standard data protection clauses or if you wish to exercise any of your rights, please contact us.

If you have any comments regarding the processing of your personal data, you have the right to contact the supervisory authority in the country in which you reside.